Privacy Policy

On the 25th May 2018, the UK will see one of the biggest changes to UK data privacy laws as the General Data Protection Regulation (GDPR) is introduced across Europe.

The General Data Protection Regulation 2018 (GDPR) will provide legislation for customer data that is now generated from social media and online activity.

Whether that’s sharing on FaceBook, staying the night or enjoying a treatment, the new laws will provide individuals with more transparency and stronger rights regarding personal data.

Personal information is private. As Data Controller, Broughton Hospitality Partnership are committed to preserving the privacy of all visitors to our website.

Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or using our services, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, register or obtain services with Broughton Hospitality Partnership you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and emails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of your Information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your Information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you.

Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf.

We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by email. If you change your mind about being contacted by these companies in the future, please let us know at welcome@broughtonsanctuary.co.uk Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required or permitted to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Subscribing to Broughton Hospitality Partnership

If you subscribe to Broughton Hospitality Partnership, then we will simply retain your email address, which will be added to the Broughton Hospitality Partnership mailing list giving details of new products, competitions, promotions and offers.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through email notification.

Your Rights

You have a number of rights relating to your information e.g. to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it, to make a complaint please send a request to the contact below.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to welcome@broughtonsanctuary.co.uk

All information is retained on our secure servers.

More information on GDPR

To find out more about GDPR, follow the links below to read the guidelines and information published by the Information Commissioner’s Officer:

ico.org.uk – GDPR guide