Terms and Conditions
Terms and Conditions Definitions
‘The accommodation’ refers to the property you rent or any other property let out by the Owner; ‘Customer’, ‘tenant’, ‘you’ and ‘your’ shall mean or refer to the individual making the booking and all members of the holiday party; and ‘Owner’, ‘us’ and ‘we’ shall mean Broughton Hospitality Partnership Contract Any correspondence relating to a booking does not form a contract between us.
A contract shall arise only when your deposit payment has cleared and your booking is subsequently confirmed in writing via a letter of confirmation sent by post or email. By making a booking the customer confirms that he/she has the authority to accept these conditions on behalf of and binding to all guests in his/her party.
The customer and any friends or family of the customer visiting the property while the customer is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property. If inviting friends to visit, the customer must first seek the permission of the owners.
When you receive your confirmation, you should check the details carefully. If anything is incorrect, you must tell us immediately. The owner cannot be held liable for any mistakes that arise from you providing the wrong booking details. Receipt of your deposit confirms your acceptance of all of the terms and conditions Booking and payments The accommodation must be booked and paid for ‘en bloc’.
The customer booking the event shall be liable for the reservation of and payment for the accommodation. We require an initial deposit of 20% of the full rent due at the time of booking to secure your booking. This deposit is non-refundable after seven days from the date of booking.
We require a balance payment of the remaining 80% at least eight weeks before commencement or, if there is less than eight weeks to go at the time of booking, it shall be paid in full at the time of booking. This payment is non-refundable. Payments can be made by cheque, (provided enough time is allowed for the cheque to clear before your holiday starts), electronic transfer or by debit or credit card over the telephone.
Non-payment of the balance of the rent on or after the due date may be construed as a cancellation of the contract by the customer. You shall not sub-let the cottage or any part thereof.
The owner reserves the right to alter pricing without prior notification. Customers who have requested information for time periods not covered in our current pricing schedule must ask for prices before booking. Cancellation by the customer If a cancellation is notified to us in writing up to eight weeks prior to the booking, 50% of all venue hire will be charged. Thereafter, 100% of all venue hire will be charged.
We strongly recommend that customers take out cancellation insurance. Cancellation by the owner Your booking is accepted on the understanding that the cottage will be put at your disposal on the date agreed with us. Should this not be possible due to circumstances beyond our reasonable control, we cannot guarantee to provide an alternative holiday property. In this case the rental you have paid will be returned to you in full and you will have no further claim against us.
The owner will not be liable for failure to comply with any of the terms and conditions of this agreement to the extent that such compliance is prevented, hindered or delayed by any cause beyond its control, including but not limited to fire, storm, explosion, flood, act of God and action of any government or government agency.
We will not be liable for any interruption to the supply of utilities such as electricity, water, sewage, internet etc. Liability and responsibility Any damage or loss incurred during the period of accommodation booked is the responsibility of the customer. The cost of replacing or repairing any damaged or missing items will be charged to the customer. We reserve the right to invoice the person booking the holiday for any additional costs incurred.
Where a security damage deposit has been taken, the costs incurred will be deducted and the net balance refunded. In the unlikely event that you discover any damaged items on arrival, you agree to inform us immediately (so that you will not be held liable and to enable us to arrange a repair or replacement as soon as possible).
You agree to leave the cottage in a clean and tidy condition. In the event that additional time and materials are required following your departure they will be invoiced to you at cost.
The owners (for the accommodation and any other business run by them, their employees and agents) shall not be liable to the customer or third parties for any accident, damage, loss, injury, expense or inconvenience which may be suffered, incurred, arising out of or in any way connected with the hiring of the venue or grounds.
No term of the contract is enforceable under the Contract (Rights of Third Parties) Act 1999 by a person not party to the contract. Any children using the accommodation must be supervised. They must not be left alone at any time. Whilst we encourage guests to enjoy the surrounding areas, the property has areas of potential hazard due to its proximity to woodland, water and animals. Use of any area of the property other than areas booked is at your own risk.
The owners do not warrant and are not responsible for the accuracy of any verbal information given or statements made by their staff or agents. Customers and their guests are required to keep us aware of any changes in their email and postal address during the period following the booking and up to the event.
The owners and their enterprises and staff will not be held responsible for non-receipt of communication if changes are not notified. We will do everything we reasonably can to honour our commitments to you, but you accept our maximum liability to you on any grounds whatsoever is limited to the amount you have paid us prior to the problem arising, save for personal injury or death caused through our negligence.
Property Care and Visitor Obligations
Each cottage comes with an Information Pack of useful information about the Estate and the proper operation of the specific facilities and services provided in your cottage. As some of our facilities may not be familiar to all our guests it is essential that you familiarise yourself with the information pack on arrival. It is a condition of our contract with you that you respect the facilities provided and comply with the user conditions set out in the information pack.
The owners will not accept liability for incidents or injuries caused by incorrect or careless operation of the facilities. There is strictly no smoking within the accommodation. A surcharge will be made for cleaning fabrics on evidence of smoking in the cottage. Guests wishing to smoke are invited to do so outside and to use the outdoor tubs provided.
Customers staying in the accommodation have access to the public areas of the Broughton Hall Estate (excluding the Hall and its private grounds) for the duration of the booked period only. Guests must observe the access permitted to the grounds associated with the accommodation. Customers must refrain from causing a nuisance or disturbance in or around the cottage. In the event of such a problem arising, we reserve the right to require you to vacate the property on demand without payment of compensation to you.
Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the number of people in each property is limited to that entered on the booking form. The customer and any friends or family of the customer visiting the property while the customer is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property.
If inviting friends to visit the customer must first seek the permission of the owners. Security Please ensure that the house is left secure when you go out. In the unlikely event that anything of yours is stolen from the cottage (locked or unlocked) it will be your own responsibility. Equally, please ensure that your vehicles are securely locked and parked without obstruction.
Check In and Check Out
You may check in any time after 4pm on your day of arrival. Check out is any time before 10am on your last day. Please let us know your estimated time of arrival and keep in touch with us on the day so that we can arrange for a member of staff to meet you and check you in. An earlier check-in time or a later check-out time may be available at an extra cost to the customer at the discretion of the owners.
Please contact the Hospitality team to request an extension. You undertake to leave the cottage without demand at the termination of the agreed period of hire. Under no circumstances can the booking period be exceeded for accommodation, unless by prior agreement of the owners. Unarranged late vacation of the accommodation will be charged at £100 for the first hour and £50 for each subsequent hour.
Disabilities and Pre-existing medical conditions
Should customers or any of the guests have any disability or pre-existing medical condition that may affect the booking they are required to inform owner as early as possible before arrival. If the owner reasonably feels unable to properly meet that person’s particular needs, then the owner can refuse or cancel the reservation.
Dogs are permitted only at the discretion of the owner and this must be agreed in advance of arrival. Dogs must not be left unsupervised in the cottages at any time and are not permitted upstairs or on the furniture. When out of the cottage the dog must be on a lead under the control of a responsible adult at all times. The customer must clear up after the dog promptly, whether in the garden or out on a lead on the estate, and dispose of bagged waste in an exterior bin.
The customer is responsible for any damage caused by their dog and liable to reimburse the owner for any replacement or repair thereby necessitated. The owners reserve the right to terminate the contract if the behaviour of the customer’s dog is considered unacceptable. No other pets are permitted.
Any customer property left will only be returned upon request and unless specified will be sent by first class post at the customer’s risk and cost. Payment of postage charges must be made by the customer before posting. Lost property will be held for six months, after which all items not claimed will be given to charity. Once the goods are posted, the owners will not accept responsibility for any lost or damaged goods.
The owner has the right to enter the property at any reasonable time for the purpose of inspection, repairs, etc. except in cases of emergency where quick access is vital, in which case the owner is entitled to enter the cottage at any time without giving prior notice. Disclaimer The owners have taken every care to ensure that the accuracy of property descriptions on their website and in their brochure and all information is provided in good faith and is believed to be correct, but they do not form part of the contract between the owner and the customer.